FAQ

General questions
 
Are your clothes really eco-friendly?
We work with organic cotton. Modern apparel is made with respect to both people and the planet. Organic cotton comes from seeds that have not been genetically modified and are grown without the use of chemical pesticides or fertilizers. This means that no hazardous or toxic substances enter the soil or adjacent rivers or lakes.
Organic cotton farming uses natural methods, such as crop rotation, which benefit not only the soil, fauna, and the environment, but creates biodiversity and promote good health and quality of life for farmers and their communities.
Wonderful artworks are printed on the textile using water-based inks, 100% eco-certified by the OEKO-TEX® ECO PASSPORT and by the very serious GOTS 5.0 label.
We can confirm that our finalized, decorated garments are 100% fully sustainable.
The icing on the cake, these products are of excellent quality. They're not just okay, they're really great.
 
Where do all these original designs come from?
We work with great artists and designers around the world. You can see their work on social networks (instagram). They are really cool!
@a.kollage
@nomeolvideart
@theheadlessketcher
@camibf.design
@la.paranoia
@varenik_art
@jc.crls
@siahdesign
 
Do you like cats?
Yes, we love cats! And also dogs, geckos, some of us love snakes or are friends with spiders. And dragons are definitely our favorites! It is impossible to list everyone.
 
Payment and shipping
 
What are the different payment methods available?
By using Stripe, we offer the following methods of payment: Visa, Mastercard, American Express, JCB, Diners Club, Discover, Apple Pay. And as well we using an online wallet Skrill.
 
For what reasons can my credit card be denied/rejected?
Your credit card may be denied for one of the following reasons:
The card can be expired. Please make sure that your card does not exceed the validity date.
You may have reached the card's credit limit. Contact your bank to confirm your card has not exceeded the limit amount permitted to make a purchase.
It's possible that something is not filled incorrectly. Verify that you filled in all the necessary fields.
 
Is it safe to use my credit card on the Twigrepublic website?
Yes, it is safe given that the transaction is processed using the secure protocol SSL connecting with an official banking payment gateway. None of your details will remain stored in our system.
 
When will my order ship?
We start the production of your products within 2 to 4 days after ordering.
For France, shipping is 2-3 working days.
In the European Union, the announced delay is from 3 to 10 working days.
In the rest of the world, the delay is 5 to 14 working days.

Will I have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.
Twigrepublic cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country. Please contact your local customs office for further information.
 
What is your return/exchange policy?
twigrepublic.com/policies/refund-policy